In this article, you’ll find:
How does billing work and what is the billing period?
The monthly fee for the BASIC package is billed separately, and the invoice is sent via email according to the selected billing period. Billing periods are 3, 6, or 12 months.
A billing fee of €6 is added to the invoice. For the 12-month billing period, the billing fee is €0.
What if users are added or removed during the billing period?
The number of users is always reviewed at the beginning of the billing period, meaning billing is based on the situation at that time.
If a new user joins during the billing period, they will be billed in the next invoice.
If a user leaves during a paid billing period, no refund will be issued.
Which users are billable users?
All users are considered billable users, including trainees.
What is the notice period for the BASIC package?
You can cancel the BASIC package at any time during the billing period. However, you will retain access to the system until the end of the paid billing period.
Will I get a refund if I cancel during the billing period?
No refunds are issued if you cancel the BASIC package during the billing period.
Is an invoice sent separately to each staff member?
No, the invoice is not sent separately to each staff member. It is location-specific and sent to the main user of the location.
Is VAT added to the monthly price?
In B2B sales, prices are typically shown excluding VAT (VAT 0%), as VAT is not a final cost for businesses and can be deducted in taxation.
For this reason, our pricing is presented excluding VAT, and VAT is added to the invoice. This ensures transparency and clear breakdowns for accounting purposes.
I started a 100-day trial – when will I receive my first invoice?
You need to fill in your billing details in the system before the 100-day trial period ends to ensure uninterrupted service.
You will receive your first invoice by email once the 100 days have passed and your billing details have been completed.