In this article, you’ll find:
What are testimonials?
A testimonial is a customer testimonial video left by a client. Customers who have given a 5-star review for a service can leave a testimonial video through the booksalon app. Leaving a testimonial video is optional for the customer.
Testimonial videos are displayed on the salon’s profile in the booksalon app, and you can also use them in your own marketing materials.
Where can testimonials be found?
You can find testimonial settings in the system by:
Clicking “Reviews”
Clicking “Testimonials”
Opening the customer testimonial section
Testimonial settings
You can find testimonials in the settings
Clicking “Settings”
Clicking “Review Settings”
Testimonials are enabled by default for salons, but they can be turned off by switching the toggle to gray and saving the changes.
Reviewing and publishing testimonials
In the testimonials tab, you’ll see an overview of your salon’s testimonials. You can search for a testimonial by name, phone number or email address
You can also sort and filter testimonials based on your preferred criteria.
Publishing a testimonial
A new testimonial will display a button called “Review”.
By clicking the “Review” button, you can preview the video and either approve or reject it. Approved testimonials will appear on your salon’s profile in the booksalon app.
Once a testimonial has been approved, you can reply to it. After writing your response, click “Reply” to publish it. We recommend replying to every testimonial!
Managing testimonials
By clicking the three-dot icon on the right side of a testimonial, you can perform the following actions:
Watch – watch the testimonial again
View details – check more detailed information about the testimonial
View customer card – open the customer profile
Hide – hide the testimonial from the booksalon app
Delete – permanently delete the testimonial
Note: Testimonials can only be hidden or replied to by the salon owner and users who have been granted permission to manage testimonials.
How the owner can grant testimonial management permissions
Click the three-dot icon in the top right corner
Enable the setting: “Staff can manage reviews and testimonials”
Select the users who should have permission to manage testimonials (hide, reply, etc.)
Permissions can be granted to users with employee role and chair renter role
Users with the Owner or Administrator role automatically have permission to manage reviews and testimonials.
Users with the Student or Accountant role are not shown in the list.
How can a customer leave a testimonial?
After a customer leaves a 5-star review, the app asks whether they would like to leave a testimonial video.
If the customer wants to leave a video, they should click “Add video testimonial”, which allows them to record the video directly on their phone.
First, the customer will see a few tips for recording the testimonial.
Next, they can record the testimonial video. If the first take isn’t satisfactory, they can record it again. Once the customer is happy with the video, they can publish it.
The customer can also choose to hide the service details before publishing the testimonial.
Note: Testimonial videos can also be recorded later by visiting the salon’s profile in the app.
Testimonials in the booksalon app
Customers can view testimonials from the salon’s profile in the booksalon app. Testimonials can be opened by clicking on the desired video.
Each testimonial displays:
The salon’s reply to the testimonial
The customer’s name
Likes received by the testimonial
Service details and employee information (unless hidden by the customer before publishing)
The date the testimonial was added
A “Book Appointment” button for booking directly with the salon
Using testimonials in marketing
Salons have full usage rights to their own testimonials, meaning they can be used in social media and other marketing materials. Customers accept the usage rights when they log into the app.
How to download a testimonial video
Open the testimonial video
Click the three-dot icon
Click “Download” to save the testimonial to your device